Return Policy
Free Returns Policy:
At Attivo, we're dedicated to ensuring your satisfaction with every purchase. We proudly offer free returns on all items purchased through our online store, because we believe in making your shopping experience as convenient and enjoyable as possible.
Eligibility for Returns:
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Items must be returned within 30 days of the purchase date to qualify for a refund.
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Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
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Please note that items purchased during promotional periods or sales events may be subject to different return conditions. Refer to the specific terms and conditions of the promotion for details.
How to Initiate a Return:
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Contact our dedicated customer support team at support@attivousa.com to begin the return process. Kindly provide your order number and the reason for the return.
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Upon approval, you will receive a prepaid shipping label via email to facilitate the return of the item(s).
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Package the item(s) securely, affix the provided shipping label to the package, and drop it off at any authorized shipping carrier location.
Refund Process:
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Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria.
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Upon approval, we will process your refund within 5-7 business days.
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Refunds will be issued to the original form of payment used during the purchase.
Exchanges:
Unfortunately, direct exchanges are not available at this time. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item(s).
Contact Us:
For any inquiries or assistance regarding our return policy, please feel free to reach out to our customer support team at support@attivousa.com. We're here to help you every step of the way.